TERMs of use

This website – Petworks.com – (“Website”) is operated by Petworks LLC. Throughout the Website, the terms “Petworks,” "we", "us" and "our" refer to Petworks LLC. We offer this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Website and/or transacting through us, you are engaging our "Service" and agree to be bound by the following terms and conditions, including those additional terms, conditions and/or policies referenced or incorporate herein (collectively these terms – included any terms incorporated by reference -- are all referred herein as the "Terms of Use"), including but not limited to the Privacy Policy and any order forms or statements that are generated upon using our Service. These Terms of Use apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Use carefully before accessing or using our Website. By accessing or using any part of our Website, you agree to be bound by these Terms of Use. If you do not agree to all the Terms of Use, then you may not access the Website or use our Service.

Any new features or tools which are added to the Website shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change or replace any part of these terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

GENERAL CONDITIONS

By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Website.

You agree that you will not use our Service for any illegal or unauthorized purpose nor will you use any Service to violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms of Use will result in an immediate termination of your account.

You understand that your content (not including personally identifiable information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Personally identifiable information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

FEES

We, Petworks, are committed to providing a transparent and fair platform for all our users. In order to maintain the quality of our Service and continue offering valuable features, we charge fees for certain transactions and services. These fees are essential to support our operations and the community as a whole.

1. Booking Fees for Pet Professionals

Pet professionals who offer their services through our platform are required to pay a booking fee of typically 15% of the total transaction value for each completed booking. This fee is deducted automatically from the earnings of the pet professional and helps us sustain the platform and provide support to our community of pet professionals.

2. Service Fees for Pet Parents

Pet parents who utilize our platform to book services for their pets are subject to a service fee of 5% of the total transaction value for each completed booking. This fee is added to the total cost of the booking and contributes to the continued development and improvement of our platform.

Users are strictly prohibited from attempting to circumvent or avoid the fees associated with using Petworks. Fee circumvention includes, but is not limited to:

a. Encouraging or instructing other users to avoid paying applicable fees.

b. Initiating transactions off-platform to avoid fees for transactions that should occur on Petworks.

c. Providing misleading or false information to manipulate the fee calculation process.

d. Prior to the initiation of a booking, providing a Petworks pet parent with your external contact information, such as a phone number, website URL, email address, or social media page.

e. Any other actions that are deemed by Petworks as an attempt to evade legitimate fees.

Any user found to be in violation of this policy by attempting to circumvent Petworks fees will be subject to appropriate consequences, which may include:

a. Immediate removal of access to the platform and termination of the user's account.

b. Suspension of account privileges for a designated period.

c. Reversal of any transactions associated with the fee circumvention.

ACCURACY AND COMPLETENESS OF INFORMATION

Each user is responsible for all activity occurring under its account. No user shall falsely register an account or falsely transmit any data relating to any user or person by using fictitious or incorrect data. We are not responsible if information made available through the Service is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

TIMELY RESPONSE TO INQUIRIES

You agree to respond to all customer inquiries that you receive through the website. We reserve the right to close your account if we, in our sole discretion, determine that you have failed to respond to customer inquiries or have engaged in a pattern of non-response. If you believe an inquiry you receive is of such a low or spam-like quality that you do not feel comfortable engaging in a response, please alert Petworks immediately by sending an email to [email protected] which also includes the text of the inquiry you received.

MODIFICATIONS TO THE SERVICE

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Use.

REVIEWS

Reviews should be unbiased. Members of the Petworks community may not coerce, intimidate, extort, threaten, incentivize or manipulate another person in an attempt to influence a review, like promising compensation or receiving compensation in exchange for a positive review or threatening consequences in the event of a negative review.

Reviews may not be provided or withheld in exchange for something of value, like a discount, refund, reciprocal review, or promise not to take negative action against the reviewer. They also may not be used as an attempt to mislead or deceive Petworks, or another person.

The Petworks Reviews guidelines are designed to assist you in appropriately giving and evaluating reviews. Embracing open communication and trust, Petworks refrains from editing or censoring reviews. Nonetheless, any reviews which violate our stated guidelines can and will be removed at Petworks' discretion.